I'll go through some of your bug reports now - here's the most recent page of them! FYI, we are constantly looking at this thread, even if you don't see responses from us. We have a whole bug and feedback list of just stuff from this thread.
@RacoonWizard The character's text is being fixed in the new update! For the character customization, we know there's an annoying issue where it sometimes takes multiple clicks to select a particular style/piece of clothing. Definitely intend to fix some stuff in the character customizer.
@Galaxian I'll talk to the devs and see how possible it is to make a version for the Windows store in the future. Anyone else who has a Windows tablet please chime in and let me know! Very fair complaint, definitely falls into our "make the game more accessible" category. What exact tablet do you use?
@Fantasy There's a lot of stuff we're considering for the Home island, we haven't solidified much yet so I don't want to promise anything. We're definitely looking at how to better organize the chat and threads with respect to different islands.
@Zodiak There is some weirdness with head-objects. Like hats coming with hair. I'll mention this to the art team. As for the 39 Clues thing, others have also reported this. Do you remember if you quit out of the game while you're still in one of the 39 Clues game menu? And you lose all of your progress, not just the progress from the last time you played it? (if that makes sense)
@Freedom Jump?? Just wondering, what would jumping add for you in a game like this? Arrow keys on mobile is something we didn't think about and we've seen a number of people requesting them. I imagine we'll be able to add that. Same with instructions for the word games, specifically (they don't have any instructions right now). What minigames did you find unclear? We've also discussed having a 1st person view you can toggle for riding the slide, but not for the whole game. The app size is...an issue for sure.
@Jie These are some good suggestions! I can pretty much guarentee cat ears as an avatar item. A snowman costume would be so cute for a winter update! We also looked into the possibility of doing different eye/pupil types and...it's possible! So heterochromia, lizard eyes, etc. are all possible. The Trivia bugs are ones we have marked to fix. Thanks! Also, thanks for the Mission Laser bug. We'll check that out.
@Grif When you get that, now you can follow the steps I've lined out below! Is it a gray screen you're getting? If so, I'm able to fix that myself by playing in an incognito window, or sometimes by refreshing a few times.
@Imagine We will definitely work on optimization as much as possible. Thanks for giving the specs, that's really useful to show the devs.
@Corvus There is a known bug where if you leave the game idling for some time, when you come back you won't be able to chat. Refreshing fixes it. It's likely some kind of soft-kick after a player is AFK for enough time, but it's not intended. I hope you come visit through the spring/summer and we're able to live up to your expectations. We'll work hard on it.
@Topaz Oh yes. Absolutely. It's so difficult to see who's who.
@Sorrel What device do you have? I'm afraid it's not really my place to answer your first question, as for your second question - I don't do any actual programming. I try every once and a while to learn programming for Unity, but it never sticks. When I make games with friends I always do the art. Are you a programmer or interested in programming?
@Seeker If you're getting the gray screen issue, you can try refreshing the page a few times. I get the gray screen bug sometimes and it is usually fixed after I do this. We're working on fixing it. Other than that, is there any other things happening that are preventing you from accessing the game?
@Hiraeth Nothing would've happened that I can think of. Has it started working again or does it still not work? Are you seeing a gray screen that never loads? If so, you can try 1. refreshing the page a few times and waiting a minute or so, sometimes it takes a bit and 2. opening the game in an incognito/private window.
@Wizard Is that when you're doing an emote? You do "hover walk" while you're emoting. I think it's kind of funny so we might leave it like that haha :P "It's a feature, not a bug!" as they say. If it bothers people let me know though.
@Ishmael @Legacy Ha, thanks you two!
When the forums go read-only at the end of next week, you'll no longer be able to write your feedback/bug reports here. Some of you will be able to share them in the Newsfeed or chat with us in-game. Some of you have problems accessing the game, so obviously telling us about that is an issue without the forums.
Here's what you can do. While these steps are specifically for web, you can also write to customer service about app-related issues, please be as clear as possible about what exactly is happening so we can better figure out your issue. If copy/pasting the console information is too much or you don't think it's applicable to the problem you're having, you can also just write in with a bug report. The customer service email is firstname.lastname@example.org.
Step 1: Right click on the area around the Home Base game and select "Inspect." This opens the inspector which tells you a lot about what's happening on the web page. If you're interested in HTML, honestly this is kind of a cool inside-look into how the site was built.
Step 2: What we really need aren't the HTML elements however. We want to know about anything that happened when the game was trying to load/run. Click "Console" in the Inspector and copy some of the most recent messages. Let's say about 20 lines of it. This is what my console looked like when I got the gray screen error and the game wouldn't load.
Step 3: Paste that text in an email, and either you or a parent/guardian should email it to email@example.com. I've already warned them they may get crazy looking lines of code and to send it on over to us. Mention that it's from Home Base, and just like you do here in this thread try to explain what exactly was happening when you got the error/crash.
Helping us with bug reports and feedback is completely optional, but it really really helps us. So thank you to everyone who's given us information and bugs so far. If you find you really like breaking games and finding bugs (*cough*looking at you Grif *cough*) maybe you've got a future in QA testing and development ;)
Here's a rundown of what to expect in the new update. This was supposed to come out, well, tomorrow. But due to some big issues we've ended up having to move it to a Monday release. Now that I've said that, you can get mad at me if it still isn't out on Monday.
-The Newsfeed: You can now post text and create comics - talk about your favorite book series and write your own stories!
-Take Selfies: Get ready to strike a pose and take selfies with your friends. You can use them in the comic creator!
-New avatar items: Did someone say new onesies? Because there are new onesies.
-New games: Fly fast in Speed Wings and get accurate with Venom Victory, our two new Wings of Fire games
-Various game balances: We played all the games a ton to make the rewards you get feel more fair
-Other various bug fixes/small UI adjustments (weird red square around chat text is gone, Qibli's Quest gives rewards, you'll see friend requests instantly, and more)